Shipping & Returns
Shipping Policy
Thank you for shopping with Uvita.shop! We are delighted to offer shipping services within Canada. This Shipping Policy aims to provide you with the necessary information about our domestic shipping practices.
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Shipping Zones
Uvita.shop currently offers shipping services within Canada only. Unfortunately, we do not offer international shipping at this time.
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Processing Time
Order Processing: Upon placing an order, our team will process it within 1 to 3 business days. Please note that processing may take longer during peak seasons or promotional events.
Customized or Made-to-Order Items: Some products, such as personalized or made-to-order items, may require additional processing time. Please check the product description for specific details.
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Shipping Methods and Delivery Times
Shipping Methods: Uvita.shop partners with reputable domestic shipping carriers to ensure reliable and timely delivery of your orders. The available shipping methods will be displayed during the checkout process, and you can choose the one that suits your needs.
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Estimated Delivery Times
The estimated delivery times vary based on your location within Canada and the chosen shipping method. Please note that these are approximate times and do not account for any unforeseen delays caused by external factors beyond our control.
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Tracking Your Order
Once your order is shipped, we will provide you with a tracking number via email or through your Uvita.shop account. You can use this tracking number to monitor your package's progress and estimated delivery date.
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Shipping Costs
Shipping costs for domestic orders will be displayed during the checkout process. We may offer free shipping promotions on eligible orders from time to time.
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Shipment Delays and Issues
While we make every effort to ensure timely deliveries, some factors may cause shipping delays, including:
Unforeseen weather conditions or natural disasters
Carrier delays or operational issues
Inaccurate shipping address or contact information provided by the customer
If you encounter any issues with your shipment or experience delays, please contact our Customer Care team, and we will do our best to assist you promptly.
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Split Shipments
In some cases, orders may be fulfilled from multiple locations or warehouses, resulting in split shipments. If your order will be shipped in multiple packages, we will notify you and provide tracking information for each shipment.
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Change of Shipping Address
To ensure timely delivery, please verify your shipping address before completing your order. If you need to change the shipping address after placing the order, please contact our Customer Care team immediately. We may not be able to update the address once the order is shipped.
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Undeliverable Packages
If a package is undeliverable due to an incorrect address, failure to pick up from the carrier's location, or other reasons, it may be returned to us. In such cases, we will contact you to arrange a reshipment or issue a refund (excluding shipping costs).
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Contact Information
If you have any questions or concerns about our Shipping Policy, please contact our Customer Care team:
Email: support@uvita.shop
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (EDT)
Return Policy
Thank you for shopping with Uvita.shop. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a hassle-free return process. Please read the following guidelines carefully to understand our return policy:
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Eligibility for Returns
Uvita.shop accepts returns for most products within [number] days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Please note that certain products, such as personalized or made-to-order items, may not be eligible for return. Check the product description for specific return eligibility.
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How to Initiate a Return
To initiate a return, please contact our Customer Care team at support@uvita.shop. Provide your order number, the reason for the return, and any relevant details. Our team will guide you through the return process.
We may request photos of the item and packaging to assess its condition and facilitate the return process.
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Return Shipping
For eligible returns, the customer is responsible for the return shipping costs, unless the return is due to an error on our part or a defective product.
We recommend using a trackable shipping method for your return to ensure its safe delivery. Uvita.shop is not responsible for lost or damaged return shipments.
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Refunds and Processing Time
Once your returned item is received and inspected, we will notify you of its approval or rejection for a refund.
If approved, your refund will be processed to the original payment method used during the purchase. Please allow [number] business days for the refund to reflect in your account, depending on your payment provider's policies.
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Exchanges
Uvita.shop currently does not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, please initiate a return following the steps outlined in this policy and place a new order for the desired item.
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Damaged or Defective Items
If your order arrives damaged or with a defect, please contact our Customer Care team immediately. We will arrange for a replacement or refund, including any applicable return shipping costs.
Please note that damages caused by mishandling, improper use, or wear and tear after receipt are not eligible for return or refund.
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Non-Returnable Items
The following items are non-returnable:
Gift cards or e-gift cards
Products that are not in their original condition, are damaged, or missing parts for reasons not due to our error
Contact Information
If you have any questions or concerns about our Return Policy, please contact our Customer Care team:
Email: support@uvita.shop
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (EDT)