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Terms & Conditions

Customer Care

At Uvita.shop, we value our customers and are committed to providing the best shopping experience possible. Our dedicated Customer Care team is here to assist you with any questions, concerns, or issues you may have. Whether you need help with an order, have product inquiries, or require assistance with any aspect of our services, we're here to help.

How to Contact Us

1. Live Chat Support: Visit our website, and you'll find the Live Chat widget in the bottom right corner. Our team members are available during business hours to provide real-time support.

2. Email Support: You can reach out to our Customer Care team via email at customercare@uvita.shop. We strive to respond to all emails within 24 hours, excluding weekends and holidays.

Frequently Asked Questions (FAQs)

Before contacting our Customer Care team, you may want to check our comprehensive FAQs section. We have compiled answers to common questions about ordering, shipping, returns, and more to assist you quickly.

Order Status and Tracking

You can easily check the status of your order by logging into your account on Uvita.shop. Once your order has been shipped, we'll provide you with a tracking number so you can monitor its delivery progress.

Returns and Refunds

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a hassle-free return process. Please review our Returns Policy for detailed information on how to initiate a return and request a refund.

Product Support

If you have questions about a specific product or need more information before making a purchase, don't hesitate to ask us. Our team can provide product recommendations, specifications, and any additional details you may require.

Account Assistance

For assistance with your Uvita.shop account, such as password reset, updating your personal information, or managing your subscriptions, feel free to contact our Customer Care team.

Feedback and Suggestions

We value your feedback and are always looking for ways to improve our services. If you have suggestions or ideas on how we can enhance your shopping experience, we'd love to hear from you!

Data Privacy and Security

At Uvita.shop, we take data privacy and security seriously. If you have any questions or concerns about how we handle your personal information, please review our Privacy & Safety Policy or contact our Data Protection Officer at support@uvita.shop.

Business Hours

Our Customer Care team is available during the following business hours:

Monday to Friday: 9:00 AM to 5:00 PM (EDT)

Please note that we may have reduced support during weekends and public holidays.

Privacy & Safety Policy 

This Privacy & Safety Policy outlines how Uvita.shop collects, uses, stores, and protects the information provided by its users. By using Uvita.shop, you agree to the terms of this policy. We are committed to safeguarding your personal information and ensuring a secure shopping experience. Please read this policy carefully.

Information Collection and Use

Personal Information

  1. When you create an account on Uvita.shop, we collect personal information, including but not limited to your name, email address, shipping address, and payment details. This information is used to process your orders, facilitate communication, and improve our services.

  2. We may collect non-personal information, such as browser type, device type, and IP address, to enhance our website's performance, user experience, and security.

Cookies

  1. uvita.shop uses cookies and similar tracking technologies to gather information about your preferences, analyze trends, and track your interactions with our website. These cookies help us personalize your experience and improve our services. You can modify your browser settings to manage cookie preferences.

Information Security

  1. uvita.shop employs industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

  2. We use Secure Socket Layer (SSL) technology to encrypt sensitive data during transmission. However, no internet transmission or electronic storage is entirely secure, so we cannot guarantee absolute security.

Third-Party Services

  1. uvita.shop may utilize third-party services and applications to enhance our website's functionality, analytics, and marketing efforts. These services may have their own privacy policies, and we encourage you to review them.

Sharing of Information

  1. uvita.shop does not sell, rent, or lease your personal information to third parties for marketing purposes. We may share your information with trusted service providers who assist us in operating our website and providing services to you.

  2. In the event of a merger, acquisition, or change of ownership, your information may be transferred to the new entity, subject to the same privacy protections.

Children's Privacy

  1. uvita.shop is not intended for use by children under the age of 16. We do not knowingly collect personal information from minors. If you believe that a child has provided their information without parental consent, please contact us immediately.

Data Retention

  1. We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Changes to the Privacy & Safety Policy

  1. uvita.shop reserves the right to update this Privacy & Safety Policy as needed. We will notify you of any significant changes through our website or email.

Contact Information

If you have any questions, concerns, or requests regarding your personal information or this Privacy & Safety Policy, please contact us at:

Email: support@uvita.shop

Payment Methods

Payment Methods

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

Wholesale Inquiries

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